How do I change my phone number on SASSA?

The mobile number linked to your application is the primary tool for identity verification and communication.

It is used to receive secure codes (OTPs), status updates, and payment notifications. Keeping this information accurate is necessary to maintain access to your account and prevent security issues.

If you have lost your SIM card or changed your number, you must update your profile through official channels. This process is designed to ensure that only the rightful ID holder can make changes to the account.

Prerequisites for Updating Your Contact Details

Before starting the process, ensure you have the following information available:

• Your 13-digit National ID Number.
• Your new mobile number: This must be an active SIM card registered in your name (RICA-compliant).
• The Application ID: This was provided when you first applied (if available).

Step-by-Step Guide to Changing Your Number

Follow these steps to update your records on the official portal:

1. Access the Secure Portal

Open your web browser and go to the official grant management website. Locate the section titled “Update your contact details” or “Change mobile number.” Avoid using links from unofficial websites or social media.

2. Enter Your Identification

In the provided fields, enter your 13-digit ID number and your Application ID. If you do not have your Application ID, the system may provide an alternative way to verify your identity through security questions.

3. Provide the New Mobile Number

Enter the new mobile number you wish to use. The system will prompt you to explain why you are making the change (e.g., lost phone or deactivated SIM card).

4. Verify the New Number (OTP)

The system will send a One-Time PIN (OTP) to your new mobile number. Enter this code into the portal to confirm that you have physical possession of the new SIM card.

5. Identity Confirmation

To prevent unauthorized changes, the system will ask a series of security questions based on your official records. This may include questions about your previous address or employment history. Answer these accurately to finalize the update.

Technical Considerations After the Update

Once the submission is complete, please note the following technical points:

• Database Synchronization: It can take between 24 and 48 hours for the new number to be updated across all internal systems.
• Payment Notifications: If a payment cycle is already in progress, notifications for that specific month might still be sent to the previous number.
• Linkage with Banking: If you receive payments directly into your bank account, ensure the number on your grant profile matches the one registered with your bank to avoid payment delays.

Troubleshooting Common Issues

If you encounter errors during the update, consider these solutions:

1. Ownership Verification: If the SIM card is not registered in your name, the system may reject the update for security reasons. Ensure your mobile number is properly registered with your service provider.
2. Duplicate Records: A single mobile number cannot be linked to multiple ID numbers for the same grant type. If the number is already in use by another applicant, the system will block the change.
3. OTP Delays: If you do not receive the verification code, check your signal strength and wait a few minutes before requesting a new one. High traffic on the portal can sometimes cause temporary delays in SMS delivery.

Conclusion

Maintaining an updated mobile number is a critical part of managing your application. By following these professional steps, you ensure that your communication channel remains secure and that you continue to receive all necessary updates regarding your grant status.